Why can’t I log in ?

If you are having trouble logging into HQ there are a few things you may need to take not of:

  1. Is your username correct – have you typed it in in the correct case.
  2. Is your password correct – this is also case sensitive, is CAPS LOCK on ?
  3. If you have tried to log in 3 times and have been unsuccessful HQ will redirect to Google and there is a 20 minute wait time before you can login again, to try again without waiting 20 minutes close your browser and then try again.
  4. Are you using a supported browser

If you are still having issues logging in then please contact Selestial and we will be more than happy to help.